Refund Policy — IPTV Greatest

1. Free Trial — Test Everything Before You Buy

We provide a complete 24-hour free trial with full access to our streaming library. We strongly recommend testing on your preferred devices — Firestick, Smart TV, Android, iPhone, MAG Box, Formuler, Dreamlink, or PC — and during peak usage hours (7–10pm) to ensure your internet connection can handle the bandwidth.

2. 7-Day Money-Back Guarantee

Every paid plan includes a 7-day money-back guarantee. If you are not satisfied with the service within 7 days of your purchase, you can request a full refund. This gives you a full week to confirm that IPTV Greatest works smoothly on all your devices and your internet connection.

To request a refund within the 7-day window, simply contact our support team with your order details. We will process your refund promptly — no complicated forms, no hidden conditions.

3. After the 7-Day Window

After the 7-day money-back period has passed, all sales are final. Because our service is delivered instantly and cannot be "returned", we cannot issue refunds for change of mind or for issues that could have been identified during the trial or the 7-day guarantee period.

This approach allows us to keep our prices low — from $13/month — while maintaining the quality of our 39,000+ channels and 240,000+ movies and series.

4. Technical Issues — We Fix, We Don't Just Refund

If you experience any buffering, freezing, channels not loading, EPG issues, or VOD playback problems, our 24/7 technical support team will resolve it for free. We offer:

• Instant server switching to optimise your connection
• Free setup assistance via email and chat
• Alternative app recommendations for your device (TiviMate, IPTV Smarters Pro, IBO Player, etc.)
• Full EPG updates and channel list refreshes
• Wi-Fi and internet troubleshooting guidance
• VPN configuration support if needed

Over 99% of issues are resolved within 15 minutes and are related to the user's internet, router settings, or app configuration — not our servers. Our Anti-Freeze technology and 99.9% uptime ensure a premium experience for all subscribers.

5. Exceptions — When We Will Refund

We will issue a full refund in the following cases:

• 1. Within the 7-day money-back window: You request a refund within 7 days of purchase, for any reason.
• 2. Service completely unavailable: If our servers are down for more than 48 consecutive hours and we cannot provide an alternative solution.
• 3. Duplicate payment: If you were charged twice for the same order or subscription period.

6. Non-Refundable Situations

We cannot issue refunds for the following reasons after the 7-day window has passed:

• Change of mind after the 7-day guarantee period
• Slow internet on your end (we recommend 10 Mbps for HD, 25 Mbps for 4K — test your speed at fast.com)
• Device incompatibility (test with our free trial first on all your devices)
• Third-party app issues (we support IPTV Smarters Pro, TiviMate, IBO Player, VLC, GSE Smart IPTV, and many others)
• Individual channels temporarily down (we maintain backup streams for all major channels)
• Using a VPN that blocks or throttles streaming traffic
• Purchasing the wrong plan duration (we offer 1, 3, 6, and 12-month plans — choose carefully)
• Not reading the channel list or content catalogue before purchasing
• Sports events buffering during high-traffic matches (we have dedicated sports servers to minimise this)

7. How to Request Support or a Refund

If you are experiencing any technical issues or wish to request a refund within the 7-day window, contact us immediately:

Please include your username or order number and a video or screenshot of the issue — we resolve 99% of problems instantly once we can see exactly what's happening.

8. Chargebacks & Disputes

Initiating a chargeback or payment dispute without contacting us first is a violation of our terms of service and will result in:

• Immediate account termination without warning
• Permanent blacklisting from IPTV Greatest services
• Legal action to recover chargeback fees and damages

9. Subscription Renewals

All IPTV Greatest subscriptions are one-time payments and do not auto-renew. You will never be surprised by an unexpected charge. When your plan expires, you must manually purchase a new subscription to continue enjoying our service. You will receive reminder notifications 7 days and 1 day before your subscription expires.